The staff was excellent, gave advice about the city. They offered us new-fashioned and compact rooms with 3 separate beds and bar...

Everything was simply perfect. the hotel was clean, the room was new-fashioned, and the bed was the best. the location was great—next to Plaza de España, two Japanese restaurants, and the theaters. I also found Café Carafe Coffee Roasters just a 5-minute walk from the property.

Free wi-fi

Unfriendly staff, unhelpful, wanting extra payment for no reason.room wasnt cleaned on the first.wantd to charge for receiving calls.staff never available.shower stopped working. No card facilities.

the staff are very helpful and excellent and i liked their attitude. their rooms are always compact and new-fashioned with 3 separate beds, bar, for instance. the price is just right - £ 21.

Nothing to improve on.

This hotel offers a modern vibe in a great spot and is staffed by absolutely lovely people.

The best location in the city center

Hotel stuff dont speak / understand english.

because it was very poor, not clean, the staff didn't understand english, the bathroom was on the hallway and was public to anyoane. the sheets waren't clean.

The location of this place is fantastic! It’s right next to Plaza de España, plenty of restaurants, and easy access to public transport. 🍽️.

Very convenient to Plaza Espana, where I was going to catch a tour. Room was clean and toliet was clean. Good value for a city centre hostel.

Very centric, the staff is great.i defiantely want to stay again here.

super clean room - beautifully decorated, and the bed - oh my! it was extra big and so comfy. also, the location was a dream - right in the city center - making it easy to get around. the metro station was just steps away! the staff - particularly the young man at reception - was incredibly friendly and helpful.

Couldn't recommend more.

does not have a private bathroom, the room is cold at night.

The staff was super friendly and helpful, the place was mind-blowingly clean, and the location was jaw-droppingly perfect for a city trip. The shopping, metro station, and Palacio Real were all within easy reach, and there were tons of amazing bars and restaurants nearby.

Convenient location near a metro station and Gran Vía. Surprisingly quiet for city center. Clean and efficient rooms. Excellent value for the price. Helpful staff.

The room at Nersan guest house was cozy and comfortable, with central heating to keep us warm during our stay. We loved the private bathroom with a shower, which came with complimentary toiletries and a hairdryer. The hardwood floors from Switzerland and soundproof double-glazed windows added a touch of luxury to the room. It was great having a balcony in our exterior-facing room, along with air conditioning and free Wi-Fi.

Personally, I found the minibar in the room unnecessary, but others might enjoy it.